隨著科技的發展，網絡已進入我們的日常生活，網上購物越來越普遍。但是隨之而來，也出現了不少網購問題。以下是李華和朋友抱怨網購的對話。
    Li Hua：You look lovely in that dress.Where did you get it？
    Susu：I got it online.You can buy anything you want online.And they are nice and not very expensive.
    Li Hua：The product may be cheaper，yet sometimes you will find it the item you bought is faulty or in some other way does not live up to your claims.I ordered a notebook computer and a set of English novels on Taobao website two weeks ago，but I didn't receive them until yesterday.To my disappointment，the computer I received isn't the one I ordered.To make matters worse，the books are far from satisfying，as I found some pages missing.I am so angry till now.
    Susu：It's a terrible online shopping.If we are in the real store，we see the real product and deal the problem with the shop assistant face to face.I think you can write the complaint in a letter to replace them.
Li Hua：Sounds great.I will write as soon as I arrive home.
假定你是李華，就此次購物中出現的問題，向網店客服寫郵件投訴。要點如下：
1.介紹購物情況；
2.反映存在情況；
3.提出解決方法。
注意：詞數80-120左右。
Dear Sir/Madam，
________
    Looking forward to your reply.
Yours sincerely，
Li Hua